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ENGLISH KEY COURSE TERMS & CONDITIONS

KEY POINTS FOR BOOKING CLASSES

 

ON YOUR FIRST DAY AT ENGLISH KEY YOU WILL RECEIVE A LOGIN TO YOUR STUDENT PORTAL...

 

  • Enter your ONLINE STUDENT PORTAL and go to the SCHEDULE SECTION to select your classes.

  • BOOK ALL  AVAILABLE CLASSES you want to attend immediately - you have UNTIL MIDNIGHT of your first day to do this.

 

DURING THE REST OF YOUR COURSE…

 

  • Every WEDNESDAY AT 9PM SELECT YOUR CLASSES for the following week.

  • CANCEL CLASSES that you can’t attend 24 hours in advance of the class. (Please do this in your Student Portal. No need to call or email us)

  • If you are on the waiting list, you need to wait for a notification via before coming.

  • Arriving late to English Key classes may result in losing your seat in that class.

English Key provides “non-accredited training” for IELTS & PTE. We do not provide CRICOS courses and are unable to sponsor students' visas.

DEFINITION OF TERMS IN THIS DOCUMENT AND IN THE ONLINE STUDENT PORTAL:

  • Classes” refers to the time & date. For example: Friday 4/3/18.

    • Therefore, a “class’ is distinguishable from a “lesson” because a “class” cannot ever be repeated.  

  • Lessons” refers to the academic content used during a “class”. For example: “IELTS - Writing Task 2 - Analysis of vocabulary about the environment

    • A “lesson” is distinguishable from a “class” because a “lesson” can be repeated multiple times during multiple “classes”

GENERAL TERMS & CONDITIONS

  • Confirmed & Waiting Lists for classes:

    • Places in classes are determined on a first in, first served basis. This means that once a class reaches a maximum number, any students who try to select the class will be placed on a waiting list. (Exemption for your first week prior to Wednesday night schedule release)

    • It is therefore the responsibility of each student to register for classes as soon as possible after each Wednesday 9pm. 

 

  • More information regarding the Waiting List:

    • Students should be aware that they will be automatically placed on a Waiting List for some classes for one of the following reasons:

      • 1. Because they have left it too late to select classes in their Student Portal and therefore the class has already reached maximum capacity.

      • 2. Because they have repeatedly failed to cancel registration for classes they have previously selected (see next point for further 

      • explanation)

  • Classes must be cancelled with anticipation:

    • If a student is no longer able to attend a class they previously registered for, English Key requests the student to cancel the class via their Student Portal with at least 24 hours notice. 

    • Important (cancel with less than 24 hours): students who fail to cancel 2 classes with less than 24 hours notice will be automatically moved to the Waiting List for 2 subsequent classes. 

    • Important (not cancelling at all): Students who completely fail to cancel 2 classes during their course will be automatically moved to the Waiting List for 3 subsequent classes.

    • These two strict policies are designed to ensure that all students have access to as many classes as possible and that no students unnecessarily reserve spaces that could otherwise be given to other students. 

    • For this reason, students on any of English Key’s “Unlimited” courses must not select classes they do not genuinely intend to come to.

  • Course Durations*: 

    • 1 Week Courses: 7 consecutive days of enrolment from date of first class.

    • 2 Week Courses: 14 consecutive days of enrolment from date of first class.

    • 1 - 3 Month Courses: a “month” is defined as 30 days from date of first class.

              *Sundays are considered a day of enrolment

 

  • Public Holidays: 

    • English Key does not offer classes on public holidays and extensions are provided on courses that include days that are public holidays.

 

  • Pausing courses:

    • “Pausing” of courses are not allowed. Students are expected to plan ahead prior to enrolment. However, the pausing of courses may be granted for medical/ family reasons to return temporarily to their country of origin.

  • Refund Policy:

    • English Key has a strict refund policy in accordance with Australian law. However, we do understand that sometimes for legitimate reasons beyond a student’s control, he or she may not be able to continue his or her course. 

    • In these scenarios the student has the option to transfer the remaining days of their course to a friend who is not currently enrolled in and English Key course. This opportunity is valid for 2 months from the time the enrolled student advises English Key in writing via email that they can not continue

    • Unfortunately refunds are not available for students who are unable to attend classes due to illness. However, English Key will still provide online support including recordings of the classes to the student. 

 

 

  • Communication regarding any administrative or scheduling issues:

    • If you require further clarification regarding any points in this document or assistance with selecting classes, please email info@englishkey.com.au.

TERMS & CONDITIONS RELATING TO THE PTE “UNLIMITED TILL YOU PASS” OPTION

 

  • Students must submit to English Key via email a certificate of their last PTE exam attempt every 3 months to demonstrate that the student is actively attempting to pass the exam

  • Students must provide proof of what score they require in the exam, and also their progressive exam results.

  • Students must attend at least 1 class every 3 weeks.

  • Students must book classes and must not be “Absent” for no more than 4 “Confirmed” classes for the duration of the course. 

  • This offer cannot be used in conjunction with any other offers. 

  • The maximum time for this course option is 12 months. 

  • All other general Terms and Conditions in this document also apply.  

 

Not abiding by any of the above conditions may result in termination of the course. 

 

Thank you for your cooperation. We look forward to supporting you during your course.

English Key

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